Client Services

Every client is unique, and their needs vary depending on their experience bidding or consigning with us. Our Client Services team is committed to delivering friendly, helpful, and knowledgeable support throughout the auction experience. Whether a seasoned collector or a first-time bidder, the team is here to help.

Our department offers a wide range of services designed to enhance your auction participation:

Registration: Our team will guide you through the registration process, ensuring that you have the necessary documentation and understand the bidding procedures.

Bidding: We offer multiple bidding options, including in-person, online, phone, and absentee bidding. The team can help you with each method of bidding, as well as execute bids on your behalf.

Real-Time Assistance: During live or timed auctions, we provide real-time support over the phone and email as well as live chat on our website to ensure that your bids are placed promptly and accurately.

Auction Previews: We organise exclusive previews and private viewings at our offices in Brimingham and London. These events offer the opportunity to examine the items in person and make informed decisions.

Condition Reports: Condition reports are listed as standard on all items in our auctions. The team can arrange for additional information and photos on items as well as arranging for virtual viewings with specialists.

Valuation Services: The team can direct enquiries to our experts who will provide valuation and appraisal services for items you wish to consign or obtain more information about.

Payment and Logistics: We offer support during the payment process and offer assistance with shipping and logistics, ensuring your purchases reach you securely and promptly.