Payment and Shipping Options
Payment Methods
You can pay by secure online payment, by cheque, by bank transfer, in person or by telephone. Please note that Fellows Auctioneers Ltd does not accept payment by American Express.
Online: pay via our secure payments page. You will need your invoice number.
By cheque: please make cheques payable to Fellows Auctioneers Ltd and send them to: Fellows Auctioneers, Augusta House, 19 Augusta Street, Birmingham, B18 6JA. Items will not be dispatched until the cheque has cleared.
In person: you can pay in person at our headquarters in Birmingham and take your items home on the same day. We accept Visa, Mastercard, Switch, Solo, Delta, cheques and cash. Payments by cash are limited to up to £5,000 per person in any 3-month period. Items cannot be collected on the same day if paying by cheque.
By telephone: call +44 (0) 121 212 2131 to pay by credit or debit card.
By bank transfer:
FELLOWS AUCTIONEERS LTD
Sort Code: 40-11-18
Account No: 84821718
FELLOWS AUCTIONEERS LTD
IBAN: GB94 HBUK 4011 1884 8217 18
BIC: HBUK GB41 02K
HSBC Bank Plc
130 New Street
Birmingham
B2 4JU
UNITED KINGDOM
Please quote the invoice number in the reference field.
Shipping
This icon indicates that the lot may qualify for free shipping (subject to eligibility).
We will dispatch packages at no cost automatically once payment has cleared. Customers outside the UK mainland should familiarise themselves with any restrictions and taxes relevant to their location.
This icon indicates that the lot does not qualify for the free shipping offer but can still be shipped.
Our standard delivery service will apply. A delivery fee will be added at the point of payment. The fee is calculated based on the size of the items in the parcel, as well as the buyer's location. Please get in touch with us to find out more or to request our delivery fee rate card.
This icon indicates that the lot is available for collection only.
Some items may be ineligible for our delivery services due to a number of reasons including size, weight; or fragility. Please consult our logistics team before bidding.
Eligibility for Free Shipping:
Free shipping is offered only when the following conditions are met:
- The invoice total, inclusive of all fees, exceeds £300.
- The shipment can be contained within a single parcel weighing less than 500g.
Invoices which are not eligible may still be shipped for a fee via the standard delivery service.
Priority Postage:
We offer a Priority Postage option during the payment stage, which ensures that your item will be processed and dispatched on the same working day that payment is received. To qualify for same-day dispatch, payment must be completed by 1:00 PM. Payments made after 1:00 PM will be dispatched on the next working day.
Combining Invoices for Free Delivery:
Invoices from multiple auctions may be combined into a single parcel to meet the minimum value threshold to qualify for free delivery. However, the combined parcel must still fall below the weight limit to qualify.
Shipping Terms & Conditions
Discretionary Free Shipping:
Free shipping is offered solely at the discretion of the auctioneer.
Bidding Platform Restrictions:
Free shipping under Fellows' standard service is exclusive to customers who place bids using Fellows Live. Bidders using alternative platforms, including The Saleroom, Live Auctioneers, or iBidder, are not eligible and will be required to pay for delivery.
Finality of Shipping Quotes:
All shipping quotes and delivery service fees provided by Fellows are final and non-negotiable. The quoted amount must be paid in full to release the shipment of the invoice.
International Postage Charges:
For invoices to be delivered outside the UK:
- Additional charges may apply for parcels weighing more than 500g.
- Buyers are advised to contact Fellows prior to bidding for clarification on applicable charges.
Customs and Import Responsibilities:
- The buyer is solely responsible for all customs or import charges associated with the parcel.
- The buyer is responsible for ensuring compliance with all import restrictions and regulations in their country or state.
Liability for Parcel Delays or Damage:
Fellows accepts no liability for delays or damage to parcels arising from the following circumstances:
- Failure by the buyer to take or accept delivery within a reasonable time.
- Insufficient or incorrect address information provided by the buyer, including missing or inaccurate postcode details.
- Damage or breakage to items in parcels that have been adequately and reasonably packaged to prevent such damage.
- Seizure or delay due to Customs inspection or legal processes.
Liability Exclusions:
Fellows shall not be held liable under any circumstances for parcels or goods in the following scenarios:
- Fraudulent activity by the buyer.
- Parcels that are no longer in transit.
Costs for Returned Parcels:
If a parcel is returned to Fellows, any subsequent shipping will incur additional charges.
Couriers
Any external carrier or agent will be responsible for supplying their own packaging materials. While we facilitate the collection process, we cannot assume responsibility for the packing methods employed by external carriers or agents.
For those organising independent shipping, we suggest contacting U Need Us Transport, IJK Couriers, Mail Boxes Etc. Birmingham, or Alban Shipping for assistance.
U Need Us Transport
Tel: 07768 077 631
Email: u-need-us@hotmail.com
IJK Couriers
Tel: 07917 500522
Email: info@ijkcouriers.co.uk
Mail Boxes Etc. Birmingham
Tel: 0121 685 8300
info@mbebirmingham.com
Alban Shipping
Tel: 01582 493 099
Email: info@albanshipping.co.uk
www.albanshipping.co.uk
Newsletter Signup
Newsletter
